Help


This section provides assistance to the visitors of this website. This is meant to enable the user have a remarkable experience while using this website.

Search
Resources
Sitemap
Viewing PDFS
Technical help

Searching the website

Location of search functionality.
Custom Google Search

The search box is located in the top fixed red menu bar. This is an advanced search feature that allows you search within UBTS. To search type in a key word or a phrase and submit by clicking the submit button for result.

Search UBTS

You can locate it just below the social media icons right above the main navigation bar on the right hand side of your screen.

How to get better search results

Typing a single e.g. blood, will not give you better than typing a phrase e.g. blood groups.

Is the search form case sensitive?

No. You can type your seach query in any case either lower or upper case, will give your search result.

Resources
Information leaflets

The information leaflets are meant for you the blood donor. They contain information easy to digest and read, they are brief, on point filled with relevant information for your use or knowledge about blood transfusion.
These leaflets are downlodable. To read them you must have Adobe Acrobat installed on your computer. If you do not have Adobe Acrobat, click here to do download it.

Banners

Badge Banners,Horizontal Banners, and Vertical Banners. You are free to use them on your website to promote giving of blood to save life.

Screensavers

Use the screensavers to promote giving of blood to save life, feel free to use these items.

Viewing PDFs

To view any file in Portable Document Format (PDF) downloaded from this site, you need Adobe Acrobat Reader. The programme is freely available if you do not already have it.

Select an option
Accessiblity
Troubleshooting
Searching PDFs
Get Adobe Acrobat

Accessibilty
How to make documents more accessibilty?

Useful information about services to make Acrobat documents more accessible is provided on Adobe's website. You can click here.
Adobe Acrobat support
Adobe pages on accessibilty
Accessibilty

Troubleshooting

Sometimes a PDF will open but only a blank page is visible This may be because the view is zoomed into a blank section of the document. Use the dropdown view menu (bottom left hand corner of the screen) to select a suitable view - 100% or 'Fit Width' are usually best.

Searching PDFs
How to search within a PDF

When you click on the link to a PDF, it will open in your browser window. A toolbar will appear below the address bar, featuring a number of tools to help you view and search the document. Running your mouse over the icons, without clicking, will tell you what each of them does. Especially useful is the Find Tool (a pair of binoculars) - click on the Find icon to search the document for a word or phrase. Click the find' icon to search for further occurrences of the word or phrase.

Get Adobe Acrobat

You can download the Adobe® Reader® free software for viewing and printing Adobe Portable Document Format (PDF) files from the link below. Click here to get Adobe Acrobat

Accessibility

UBTS seeks to be a service that understands the needs and aspirations of people with disabilities and will ensure that there is no discrimination on the grounds of disability to members of public whom we serve. We are committed to equality of opportunity for all and aims to provide access for people with disabilities.

UBTS is committed to making itself accessible to all elements of the community and will endeavour to provide appropriate facilities and assistance for people with disabilities in order that they receive our highest standards of service.

Standards Compliance

This website has been developed with the intention of making it accessible to as many visitors as possible. We have achieved this by adhering to W3C guidelines and ensuring that the site has been structured in a logical way. This site also strives, wherever posible, to meet the current COI advice for managing, improving and marketing Uganda public sector websites.

File downloads

All files that are available for download via this website have been converted to the Portable Document Format (PDF). These files can be viewed using Adobe Acrobat reader which is a free resource that is available from the Adobe website.

CSS

We have used Bootstrap Cascading Style Sheets (CSS) to control the visual layout of the site. If your browser does not support CSS the site or you choose to over-ride our style sheet with browser settings, the site is still readable/usable.
We use relative font sizes which means you can also override the default text sizes and set your own via the browser.

In Internet Explorer

Select the View menu, then Text Size, then a setting from the list of five sizes.

In FireFox

Select the View menu, then Text Size, then either Increase or Decrease from the menu list.

In Safari

Select the View menu, then either Make Text Bigger or Make Text Smaller.

In Opera

This website has not been built to support the Opera browser so some elements of the site may not be displayed as intended.

In all browsers

Holding down the CTRL button and scrolling the mouse-wheel up and down will zoom the entire site up or down in size accordingly.

Images

All images include the "ALT" attribute.

Navigation

The primary sections of the site are always available via the main navigation menu that runs along the top of the page. To support the navigation, a sitemap has been provided.

Sitemap
View sitemap
Technical help
Printing
How do I easily print a web page from this site?

Please use the 'print this page' feature available on the bottom left of all our pages.

Why don't web pages print properly?

Some users may experience printing problems. To minimise these problems, change your page orientation to 'landscape' through the 'page set-up' option on the file menu. Printing from the file menu, rather than the icon, may also help.

I still can't print properly - what else should I try?

If you use Internet Explorer 5.5 service pack 1, web pages may not print properly. This version of Internet Explorer does not always print columns of text the way that they appear on screen. For example, some text may overlap or the columns may print out underneath each other, rather than side by side.

How do I know if my computer uses Internet Explorer 5.5 service pack 1?

Go to the 'Help' option on the Internet Explorer menu bar and choose 'About Internet Explorer'. Check the text next to 'version' and 'update version' in the pop-up box. If the version number starts with 5.5 and the update version starts with 'SP1', your computer uses Internet Explorer 5.5 service pack 1.

How can I solve this problem?

Internet Explorer 5.5 service pack 1 is no longer supported by Microsoft so the problem will not be fixed. Instead, you will have to upgrade to a newer version of Internet Explorer.

Javascript

To access all features and enhance your experience when using this site, please ensure you have JavaScript enabled within your browser. To do this, please check your browser settings or follow the below instructions for a specific browser.

Internet Explorer

- Select 'Tools' from the top menu
- Choose 'Internet Options'
- Click on the 'Security' tab
- Click on 'Custom Level'
- Scroll down until you see the section labelled 'Scripting'
- Under 'Active Scripting', select 'Enable' and click OK

Mozilla Firefox

- Select 'Tools' from the top menu
- Choose 'Options'
- Choose 'Content' from the top navigation
- Select the checkbox next to 'Enable JavaScript' and click OK

Apple Safari

- Select 'Edit' from the top menu
- Choose 'Preferences'
- Choose 'Security'
- Select the checkbox next to 'Enable JavaScript'

Google Chrome

- Select 'Settings' from the top right icon
- Choose 'Content Settings' Under 'Privacy'
- Select the checkbox next to 'Allow all sites to run JavaScript'

Plug-ins
What is a plug-in?

Plug-ins are programs that enable you to use multimedia applications (e.g. sound, video etc.) on the web.

Do I need plug-ins to use the UBTS website?

Some areas of the site use flash technology and a plug-in will be required to view these elements, however most browsers will already have the plug-in installed. If you do not have the flash plug-in installed, an image based alternative will be displayed. Some areas of the site have audio or video files but the information they contain is provided in alternative formats for example, in text or through photographs.

Still need more help?

If this help section does not give you the answer to your specific question please send us an email to director@ubts.go.ug or info@ubts.go.ug and we will try to resolve your issue.

How do you find our website?
How can we improve our website?

Call us on Toll-Free: 0800 122 422